Terms and Conditions
Contact us for a current price list.
All Birch & Willow fixtures are made to order based on the dimensions specified on our website and included in our product and pricing information. Contact us about custom sizing and or design orders. We work with interior and lighting designers, architects, lighting distributors and end-users to create custom lighting for commercial and residential spaces. Call for details and discover the possibilities.
All orders including shipping and handling must be prepaid. Payment accepted in cash, check, or money order.
Merchandise is shipped F.O.B. MA, USA. All orders are shipped FedEx Ground unless otherwise specified. Please call for turnaround time for each order. A 20% rush fee is charged for delivery in less than 3 weeks unless items are in stock.
All packages must be opened upon receipt. Due to the characteristics of the natural materials, they must be immediately removed from all packaging materials and stored in a well-ventilated area.
Birch & Willow is not responsible for lamps, fixtures or lampshades not removed from packaging upon receipt. We cannot be responsible for any damages, discrepancies, or mistakes that are not reported within ten days of delivery. Claims made for damage incurred during shipping must be made by the recipient to the carrier per request of the carrier.
No returns are accepted without our written consent. We will forward repacking instructions and require written confirmation of receipt of those repacking instructions before agreeing to accept returns. All refunds (less restocking fees) are made in the form of merchandise credit.
There is a restocking charge of 25%-50% applied to all returns, in addition to shipping costs both ways. Restocking fees are 25% for table lamps; 30% for sconces and pendants; 50% for floor lamps, plus all shipping costs.
No returns of custom or special orders are accepted.
Any products returned to us must be insured for the full value. We will not accept anything returned to us damaged. If the carrier damages the package and merchandise, you can seek reimbursement directly from the carrier. There will be no merchandise credit issued for lamps and or shades damaged resulting from poorly packed merchandise.
Each Birch & Willow product is unique. Our products are made with natural materials and most of the paper we use is hand-made. As a result, there are observable differences from one fixture to another.
Cut sheets are available on individual fixture designs upon request and or downloadable from our web site.
Birch & Willow reserves the right to modify the technical and or design specifications of any products, without notification, with the sole aim of improving the work. All designs are registered.